Effective Date: 25-Jul-2025
Last Updated: 25-Jul-2025
Privacy Policy
Tymphany HK Limited and its operating groups, subsidiaries, affiliates, divisions, and brands, such as Tymphany and Peerless (collectively referred to as “Tymphany,” “us,” “we,” or, “our”) are committed to protecting your privacy. In this privacy policy (“policy”), we will outline as to how we ensure the privacy of the personal data we have collected from you.
1. Who controls the processing of your personal data?
As defined under applicable data protection laws, “Controller” for this website is:
Tymphany HK Limited
Room 1307-8, Dominion Centre, 43-59 Queen’s Road East
Wanchai, Hong Kong
Email: cmo_info@tymphany.com
2. What information do we collect?
All information which is related to an identified or identifiable natural person (e.g., name, address, phone number, or email address) is personal data. The processing of your personal data entails, for example, the data’s collection, recording, usage, or deletion.
Depending on your interaction with us, we collect different information from you, some of which is personal data.
2.1 Information you provide to us, such as through:
- Requests or questions you submit to us via online forms or emails
- Employment applications
- Requests for customer support and technical assistance
2.2 Considering the above means of sharing, the types of data we collect directly from you include:
- Contact Data – name, employer, email address
- Interests and opinions related to Tymphany products and services
- How you use Tymphany products and services
3. What are the purposes and legal bases for the processing of your data?
We process your personal data for the purposes set forth in the table below. To the extent EU data protection laws apply, the table below also identifies the legal basis for processing and associated legitimate interest (where applicable), pursuant to the GDPR:
| No. | Purpose for processing | Legal basis for processing | Description of legitimate interest for processing if applicable |
|---|---|---|---|
| 1 | To select applicants and contact you as you have requested. | Necessary in order to take steps at your request prior to entering into a contract or our legitimate interest. | We have a legitimate interest in communicating with you upon your request. |
| 2 | To contact you and provide you with information that you have requested and deal with any matters arising as a result of that contact. | Necessary in order to take steps at your request prior to entering into a contract or our legitimate interest. | We have a legitimate interest in communicating with you upon your request and to deal with any matters arising of that contact. |
4. Cookies
4.1 Tymphany uses cookies to improve performance and enhance the user experience for those who visit our website. Our Cookie Policy does clarify how we do this and how cookies are managed.
4.2 Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page in order to provide help analyzing the website’s performance, and to recommend content relevant to your visit. The cookie will help the website, or another website, to recognize your device the next time you visit.
4.3 We use cookies to record the existence of a browsing session and to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites.
4.4 If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or in most web browsers you can choose to turn off all or some cookies via your browser settings. Also, depending on what type of web browser and what browser version you are using, you may be able to change the properties on your cookie file so that cookies are not used or saved. Cookies can also be removed from your hard drive. Please check with your browser provider for more information on removing cookies.
4.5 Like most websites, if you decline to accept cookies, some of our services may not function properly (for example, you will not be able to log on to any part of the website which is accessible only to registered users). Where you are unable to log on to the website due to your declining cookies, you can still place requests by contacting customer service.
4.6 For further information on the use of cookies and how they are managed, please refer to our Cookie Policy.
5. How do we share and disclose your personal data?
Except as set out in this privacy policy, we do not sell, trade, or otherwise transfer your personal data to outside parties.
6. For how long do we keep your personal data?
We store your data as long as it is necessary to provide this website and the services connected with it, or as long as we have a legitimate interest in continued storage. In all other cases, we delete your personal data with the exception of such data that we are required to retain for the purpose of contractual or statutory retention periods.
7. What are your rights and how can you exercise them?
- Right of Access – The right to know what data is being processed and how
- Right to Rectification – The right to request that inaccurate and out-of-date personal data be amended
- Right to Erasure – The right to have personal data erased
- Please keep in mind that there are limitations to your right to erasure. We are, for example, not allowed to erase data that we are legally obliged to store (namely due to statutory retention periods). Also, your right to erasure does not apply if we need to store the data for the establishment, exercise, or defense of legal claims.
- Right to Restriction of Processing – The right to restrict processing of data
- Right to Data Portability – The right to transfer personal data directly from one system to another (in machine-readable form)
- Right to Object – The right to withdraw consent given or to object to the processing of personal data
- Right to Complain – You can appeal in particular to the Supervisory Authority, which is competent for your place of residence or to the (lead) Supervisory Authority which is competent for us
Before we respond to your request, we may ask you to provide the necessary information to reasonably verify your identity. We will consider all requests and respond within the time frame required by applicable laws.
8. Are you required to provide us with your data?
You can visit our website without disclosing personal data. However, to process certain requests, such as handling inquiries or addressing specific issues, we require you to provide the necessary personal information (e.g., name, email address). If you decide not to provide this information, you will not be able to request or access those services.
9. Changes to our Privacy Policy
We reserve the right to amend this privacy policy at any time to reflect changes in the law, our data collection and use practices, or advances in technology. We will make the revised privacy policy available on our websites. If we make a material change to the policy we will provide you with an appropriate notice in accordance with legal requirements.
10. Contacting us
If you have any questions, concerns, or complaints regarding our compliance with this privacy policy and the data protection laws, we encourage you to first contact us using the site’s “Contact Us” facility.
Alternatively, you may reach us at:
Tymphany HK Limited
Room 1307-8, Dominion Centre, 43-59 Queen’s Road East
Wanchai, Hong Kong
Email: cmo_info@tymphany.com